Policies

Shipping Policies:

We currently only ship to the United States. 

Please make sure your shipping address is correct at checkout. Packages are shipped to the address you provide at checkout. Orders are not refunded for lost or undeliverable packages due to an incorrect address being provided. Once your order has shipped, we are unable to redirect your package. 

We ship all online orders within 2 business days. If you place an order on a holiday or weekend your order will ship the following business day. 

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Returns:

For Online Orders:

If your order arrives damaged, please let us know ASAP via email. We will do what we can to fix it. 

You may return unopened & unused items within 7 days of delivery. If you need to return your purchase, please contact us via email. Return shipping fees will be the responsibility of the customer. 

Once we receive your returned merchandise, we will begin processing a refund to the original payment method used. 

For In-Store Purchases:

Purchases made in-store can be returned within 30 days of purchase, with a receipt. If you have a receipt and it is past the 30-day return period, you will receive a store credit for the amount of the item(s). We will not issue refunds without a receipt. We do not offer cash refunds.

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Lifetime of the Business Guarantee on Wet Specimens:

Our wet specimens carry a lifetime of the business guarantee. In the event your specimen decays, clouds, yellows, or has another issue that we should have been able to prevent, we will repair your items at zero cost. 

Our guarantee doesn't cover issues that were caused by cats, drunk friends, or improper display (constant direct sunlight, high humidity rooms, etc.). If your item breaks, is opened, has evaporation, or was altered in anyway, we will repair it, however there will be repair costs. 

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Taxes:

PA residents will see a 6% sales tax added to your order, it's because we are in Pennsylvania too. 

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Privacy:

Privacy matters! Shopify has SSL certificates, and will protect you and your information. Mz. Jones' Curio will not sell, transfer, or use your information for anything other than processing your orders.